Shipping and Returns

How do you ship?

We ship UPS ground.  Domestic shipping is $10 for orders under $300. Shipping is free for all orders over $300!  If you would like to expedite your package, please contact us at info@wolcott-takemoto.com after your order is placed and we can adjust the shipping options.  Please note that you will owe the difference in price for the expedited shipping.

All orders placed Monday thru Friday before 1pm EST will be processed the same day & shipped within 48 hours.  Orders received after 1pm EST on Friday will be processed the following Monday.  Please note that shipping times do not include weekends or holidays. You will receive an email with your tracking information once the order has been processed.

Do you charge sales tax?

Sales tax is applicable only to orders being shipped within New York state.

Do you ship internationally?

We do!  Shipping costs range from about $20-$25 and ships via USPS.  If you have any questions prior to placing an international order, please feel free to contact us!  

I am interested in placing a wholesale order. Who do I contact?

Please email us at sales@wolcott-takemoto.com. 

Returns

We will exchange or refund full-priced items received within 14 days of original purchase date. Sale items are final sale. Please email info@wolcott-takemoto to request a return authorization number. All items must be unworn and in perfect condition with tags still attached. We reserve the right to refuse a return if they do not meet the above standards.  Refused retuns will be sent back.

Please include copy of original invoice in return package. 

Please send returns to:

Wolcott : Takemoto Returns
99 Canal Street, 3H
New York, NY 10002

 

Your account will be credited within 7 days of return receipt. You will be emailed a return confirmation at that time. If we are unable to fulfill an exchange, your card/Paypal will be refunded. All refunds will be issued in the same form as original payment.

We do not cover return shipping costs unless there was a mistake on our end, which hopefully will not happen!

Please note that we do not accept liability for shipping loss or damage of returned goods.  We highly recommend that you send returns via traceable carrier. We cannot refund international duties. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

Order cancellation or changes

We cannot change or cancel an order once it has been placed.  If an order is refused at time of delivery, you are subject to a 10% restocking fee.  If you need to change the address or delivery of a package once it has been shipped, you are subject to the new shipping fees.